Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what the worst part is? Which of these technologies specifically are about to hit big. AI, machine learning, augmented reality, chatbots, have not just grabbed headlines — but are successfully infiltrating every aspect of our world. These show no sign of slowing down — from business to education, to the government, to our homes.
According to the data of the Facebook IQ, here is the activity of chatbots discussion in a period from January 2017 to January 2018.
The good news? All the aforementioned are not usually too complicated. The bad news? It’s not a piece of cake either.
Which definitely means one needs to be up-to-date with the latest trends and make sure that your skillset matches the rising demand of your target industry. For example, by using artificial intelligence technology, Starbucks launched a new feature allowing iPhone customers to order their coffee through voice-activated assistants. Apart from satisfying customers, these chatbots also assisted well in decision-making and streamline processes for the organization.
A salesperson, in general, requires performing several tasks at a time starting from offering a full-proof presentation to reporting for presales. Basically, it’s a time-consuming but necessary responsibility. Making use of digital assistance can drive short sale cycles. Sales can simply extract the most important details from the transcript and fire off a few short emails and move on to the next high-level task.
Chatbots & AI
Chatbots are nothing but dedicated programs that employ machine learning and virtual intelligence (AI). Advancements in both fields, AI-powered virtual assistants can now learn independently and provide assistance to consumers without any additional human intervention. Also used as fantastic internal-facing tools, a high-end chatbot can help your business to a great extent.
One can easily speed up their internal business processes and create an efficient communication network for all professionals. Just by using an internal-facing bot. It is a safe bet to say that investing in AI-chatbots means there is no need to hire a professional. Other than this, chatbots can be integrated into a huge variety of channels, including Facebook Messenger and Slack.
Are you designing one?
Much like any other project, designing AI-chatbot requires a planned approach incorporating a variety of aspects such as:
#1 The purpose:
One needs to identify where to fit the chatbot. Before positioning the chatbot, think from the business point of view, work and data complexity point of view.
#2 Customer’s query oriented:
Keeping client’s queries and requirements in mind, developers require focusing by providing information related to questions.
By now you must have a clear-cut idea whether to build dynamic machine learning based Natural Language or rule-based directed dialogue chatbot. This move definitely results in effective outcomes and business performance.