10 Must-have Features in Every Mobile App

Earlier this year, a report mentioned that India’s app usage grew by 43% in 2016. Practically every business we know today has an app or aspires to have one. So if you’re venturing into the world of mobile apps, or contemplating it, wouldn’t you want to know what makes one app better than another? Here are a few key things to keep in mind:

  1. Simple and user-friendly: Think of the apps you use most often. You love them for their utility but that means nothing if they are complicated to use. With numerous competitor apps in the Play store, the only way users stop at your app instead of moving on to the next one. The user experience (UX) is what sets your app apart. Ask yourselves the behavior around the app, when and where would a user use the app? How intuitive is it? Are there too many call-to-action buttons?
  2. Analytics: All businesses, especially early stage, lean startups need to measure each move or the lack of one on their app, so be sure to get analytics built into your app. Tools such as MixPanel, Clever Tap, Google Mobile Analytics, enable you to study behavior, retention, segmentation and funnel workflows.
  3. Social media: Speaking of user-experience, start it out the right way. It’s essential to use Facebook login or single sign in. Integrate sharing and other social features like inviting friends, creating profiles etc. All these features add to personalization and increase retention numbers of your app.
  4. Feedback: All products need to evolve and that’s only possible with consistent feedback from its users. Build in easy feedback features like automated survey, bug reporting, in-app feedback, ratings and reviews, real-time user chats etc. Several tools such as Apptentive, HelpStack, helpshift, offer these services.
  5. Security & Privacy: Some apps need this more than others. Think banking and finance apps, legal or healthcare. Even large e-commerce apps that hold payment information and subscriber information need to man their data very heavily. When working with an app developer, remember to ensure PBD, ‘Privacy by Design’ approach. This aims at building privacy and data protection up front, into the design specifications and architecture of information. One must also understand how privacy works with third-party tool integrations.
  6. Loading or launch time: What good is an app that doesn’t open? If your app is slow to load or crashes often, it will be uninstalled. Whether it is cache images, compressing and resizing them, reducing HTTP requests or loading data as required. A good mobile developer will help your app performance and make sure load time isn’t more than 6 seconds!
  7. Offline Features: A big part of the performance of the app is the ability to access at least some features offline.
  8. Customization: Allowing the user to adjust settings, colours, font size, privacy etc. is also a part of a good user experience. However, this may not be applicable to all kinds of apps but works well for those that are social in nature.
  9. Android, iOS or both: Take time to understand where your users are. However, cross-platform tools such as Cordova, Phone Gap, Xamarin among others enable you to create apps for both operating systems in a relatively simpler way.
  10. Regular Updates: As annoying as these maybe, updates are imperative and a sign of a thriving mobile app. It shows that you use feedback to evolve your product. The ongoing development allows you to fix bugs and add new features to sustain your popularity.

Your mobile app is a reflection of your business. Your startup’s growth, innovation, and dynamic nature should be visible in your mobile app too.

UX Reviews

 

Why do you need periodic UX Reviews?

Remember the need of Software Maintenance of Bug Fixes, Server Upgrades etc, similar the UX experience journey of users need to be reviewed constantly to stay aligned with the evolving User needs and changes in user expectations.

As more pervasive technologies available in the OS/Device/Eco System/TG Segment Change, its important to conduct UX Review. Ideally to be conducted by an external agency/team primarily to enable received unbiased perspectives. Its important to ratify the right design principles but also stay open for recommendations.

Here are some of the key points to consider while conducing a UX review

1. Identify Business Goals and User Needs

For revealing business goals and user needs, the process can be light and lean (simple questionnaire and a 1-hour discovery) or in-depth (user interviews, shadowing customer support, and multiple stakeholder interviews).

2. Diving Into Analytics

If conducting review of a web app, then leverage Google Analytics for the following

  • Bounce Rates of popular landing pages
  • Time of page
  • Conversion goals
  • Web statistics
  • User Flows

All this across specific timeframe and segments.

3. Simple Personas & User Flows

Get access to existing personas (If already available), else use the basic interview technique by talking to Product Manager, Customer Support, Technical team etc to create personas

Understand existing User Flows again data from Google Analytics or via conversations and using the application

4. Identify Issues

When you move through the user flows, consider the user goals on each page to identify issues

Use a basic method of classifying and categorising the issues for ease of understanding where 1 is Low priority and 4 is Critical is priority

  1. Cosmetic only—Need not be fixed unless sufficient time is available on a project.
  2. Minor usability —Low-priority issue that is less important to fix.
  3. Major usability —High-priority issue that it is important to fix.
  4. Usability catastrophe—It is imperative to fix such an issue before releasing a product.

5. Provide Actionable Solutions and Opportunities

While is its always easy to find issues based experience and knowledge, the hardest part is to always provide actionable solutions and ideas

Create your perspective of designs and provide detailed justification of its benefits . Depending on the timeline and budget, you can provide ideas for all pages or provide a sample recommendation as a summary

To quantify some of your perspectives, you could leverage some A/B Testing, or solicit peer review of your recommendations from within the client teams or from external network of UX designers

6. UX Review Report

While preparing the report, remember the key that “its somebody’s baby”. Ensure that you focus on the good practices that has been incorporated and highlight the actions to be performed based on the recommendations.

A UX review is designed for quick wins. It’s a simple insurance policy against obvious UX issues choking the bottom line of the business.

Start outlining a plan of action with suggested dates. Of course, you aren’t a project manager or product manager. But at least you’re closing the conversation in terms they respect and understand.

Have you done your reviews yet?

How has it helped your business?

If not whats stopping you?

Talk to us contactus@aguaisolutions.com